Help Shape our Services

Brent Carers Centre is committed to providing a high quality, responsive, carer-led service to improve the lives of all carers living in or caring for someone who lives in the borough of Brent.

We hope that you will always be satisfied with our service.  We are committed to constantly trying to improve it.  It is really important for us to hear what you think about our services.  Even if you just have a small comment or idea, we would still really like to know in order to improve our services to you and other carers.

When we have finished an event, service or episode of advice work / support, we will ask you to complete an evaluation form.  Your opinion really matters, so please tell us what you think.  However, you do not have to wait for this to make a comment.

Online Feedback

Please help us by taking a few minutes of your time to complete one or more of our multiple choice surveys below, with the opportunity to give your comments, complaint or compliment.  All information provided will be treated in the strictest confidence.

  • CLICK HERE to comment on our Adult Carer Support Services 2017-18
  • CLICK HERE to comment on our Adult Carer Activities & Events 2017-18
  • CLICK HERE to comment on our Independent Support Services 2017-18
  • CLICK HERE to comment on our Young Carers Support Services 2017-18
  • CLICK HERE to comment on our Young Carers Activities & Events 2017-18

THANK YOU in advance for your time.

Complaints

If you wish to express a dissatisfaction about any aspect of our service please Contact Us.  Complaints will always be taken seriously, recorded and responded to as detailed in our procedures.

Compliments

Compliments are valuable, welcome and important as they enable us to understand our service is being provided to the carers’ satisfaction, provide positive feedback to our staff, and influence our organisational and service development.

Help Shape our Services page - BCC Complaints'Compliments Information Booklet image 80 x 99Click here to download our “Complaints and Compliments” Handbook.